Data Subject Request(DSR)

Overview

This segment of the app allows the customer to create a new DSR and shows the DSRs that are currently in review. This means that they are yet to be processed and are currently being reviewed.

Steps to create a DSR

  1. Navigate to DSR and click on Add New.

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  1. Fill in all the details required and then click on Save.
  2. Another option to create a new DSR is by clicking on Bulk Import and upload from local. There is a table present at the bottom of this segment where we can see the run history. The previous activities with their start and end time with them description is also available.

Processing

  • This sub-section shows all the DSRs who are currently being processed.

Complete

  • This sub-section shows all the DSRs who have been processed and the request is complete.

Rejected/Cancelled

  • This sub-section shows all the DSRs who have been processed but the request was either Cancelled or Rejected.

To bulk process DSR

You can Process/Reject bulk DSRs with the Email verified marked as Yes. Follow the below steps:

  1. Go to Empower > DSR.
  2. Check the Request ids that you want to Process/Reject.
  3. Click Process or Reject according to your requirement.

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To check pending Email verification

In case, the email is not verified within 24 hrs by an end-customer, they will receive an auto-rejection email.

  • You can check the reason under the Reason for reject column in the Rejected/Column tab.

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